Key Responsibilities:
 

Operations & Experience

• Manage daily operations across café service, floral retail, and workshop spaces.

• Ensure consistently excellent customer experiences across all touchpoints.

• Maintain high standards for cleanliness, safety, presentation, and service.

• Oversee opening/closing procedures and shift scheduling.

• Handle customer feedback with professionalism and warmth.
   

Team Leadership

• Recruit, train, and motivate a multidisciplinary team (baristas, florists, workshop hosts).

• Create a positive, collaborative culture rooted in creativity and hospitality.

• Conduct performance reviews and ongoing coaching.

• Build rotas that balance business needs with team wellbeing.
   

Commercial & Financial Performance

• Manage budgets, daily sales reporting, and cost controls.

• Optimize staffing, inventory, and supplier relationships.

• Drive revenue across all areas, including seasonal offers and event programming.

• Support pricing strategies and promotions in collaboration with ownership/marketing.
   

Workshops & Programming

• Coordinate scheduling and logistics for workshops and events.

• Work with instructors, artists, and partners to curate engaging experiences.

• Ensure smooth execution of classes and private events.

• Help develop new workshop concepts aligned with the brand.
   

Stock & Suppliers

• Oversee ordering for coffee, floral supplies, retail products, and materials.

• Maintain strong vendor relationships.

• Track waste, freshness, and quality control.

• Manage deliveries and storage.
   

Brand & Community

• Act as the face of the shop on the floor.

• Build relationships with regulars, local creatives, and partners.

• Collaborate with marketing on in-store activations and campaigns.

• Support social media moments and storytelling from daily operations.
   

Qualifications & Experience

• 3+ years experience in hospitality, retail, or multi-site operations (management level preferred).

• Proven team-leadership experience.

• Strong operational and organizational skills.

• Commercial mindset with experience managing costs and driving revenue.

• Passion for customer experience and community building.

• Comfortable working in a fast-paced, multi-disciplinary environment.

• Experience with POS systems, scheduling tools, and inventory management.

• Flexible availability, including weekends and events.
   

Bonus Points For:

• Experience in specialty coffee, floral retail, or creative/event spaces.

• Workshop or event coordination background.

• Sustainability-driven operations experience.

• Marketing or community-building initiatives.